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How do I place a return?

We’re sorry you didn’t love your Radiaura Dermocosmetic product. We will issue a refund if returned within 30 days (see refund policy below).

  • Include the Radiaura packing slip with your items
  • Package your return item in the manufacturer’s product box and packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

Please ship the product to this address to ensure that your return remains eligible for a refund:
ShipRelay – Radiaura
9185 Kelvin Ave
Chatsworth, CA 91311

What’s your return policy?

  • The return must be postmarked within 30 days of the original ship date on your invoice
  • Products must be returned in new or gently used condition
  • Original shipping fees, duties, taxes and/or customs fees are non-refundable
  • Radiaura is not responsible for return shipping costs
  • Please allow 30 days for your return to be processed when sent by mail
  • You will receive an email confirmation once your return has been processed
  • Your financial institution may take longer to reflect the transaction